/Tickets
Setup neededS
KEEP THINGS MOVING
Tickets
Every request, with the details you need to help.
| TICKET / DESCRIPTION | CONTACT | STATUS | ATTACHMENTS | RECEIVED |
|---|
▤
A clear inbox. A fresh start.
Tickets will appear here when an approved contact
sends a description and attachment on WhatsApp.
0 tickets
1
Drafts are conversations waiting for a description or attachment. Ticket updates here stay internal.
SUPPORT, BY INVITATION
Allowed numbers
You choose who can reach the bot. Everyone else is silently ignored.
Add a contact
Use their full international WhatsApp number.
Your contacts
♧
Your circle starts here.
Add a number to let someone create tickets.
Access can be paused at any time.
THE CONVERSATION STARTS HERE
WhatsApp setup
Connect your Meta Cloud API app to this workspace.
Connection details
From Meta Developers → Bot Test → WhatsApp.
WEBHOOK
Point Meta here
In Meta’s webhook configuration, enter this callback URL and verification token. Subscribe to the messages field.
No messages received yet.
THE CONTACT EXPERIENCE
One simple conversation
- Describe the issue
The contact sends their description.
- Send an attachment
An image, document, audio, or video up to 20 MB. Reply DONE to skip.
- Get a ticket number
The ticket appears in your dashboard, with the attachment ready to download.
Meta test numbers also require the recipient to be verified in Meta Developers. The dashboard allowlist is an additional check.