.workflow-panel{margin-bottom:24px}.workflow-panel select{max-width:650px}.workflow-panel .primary{margin-top:16px}
:root{--ink:#203c39;--muted:#758581;--green:#225b4e;--line:#e3e9e5;--cream:#f5f7f3;--mint:#e6f0e7;--white:#fff;--red:#ae4539}*{box-sizing:border-box}body{margin:0;color:var(--ink);font:14px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--cream)}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{opacity:.45;cursor:not-allowed}[hidden]{display:none!important}h1,h2,p{margin-top:0}h1{font-size:36px;line-height:1.2;letter-spacing:-1.2px;margin-bottom:10px;font-weight:600}h2{font-size:20px;letter-spacing:-.4px;font-weight:600}p{color:var(--muted)}label{display:block;font-size:12px;font-weight:600;margin:22px 0 8px}input,textarea,select{display:block;width:100%;padding:12px 14px;border:1px solid #dbe3dd;border-radius:7px;background:#fff;color:var(--ink);outline:none}input:focus,textarea:focus,select:focus{border-color:#679687;box-shadow:0 0 0 3px #225b4e12}small{display:block;font-size:12px;color:var(--muted);margin-top:6px}button{border:0;border-radius:7px;transition:background .15s}button:focus-visible,a:focus-visible{outline:3px solid #b4d3b4;outline-offset:3px}.primary{background:var(--green);color:#fff;padding:13px 19px;font-weight:600}.primary:hover{background:#17483d}.secondary{background:#fff;border:1px solid var(--line);padding:10px 16px;color:var(--ink);font-weight:500;white-space:nowrap}.secondary:hover{background:#f0f5ef}.wide{width:100%;margin-top:24px}.text-button{background:none;color:var(--muted);padding:8px}.text-button:hover{color:var(--green)}.brand{display:flex;align-items:center;gap:10px;font-weight:650;font-size:21px;letter-spacing:-.7px}.brand-icon{width:34px;height:34px;display:grid;place-items:center;background:var(--green);border-radius:9px;color:#fff;font-family:Georgia,serif;font-size:29px;line-height:1;padding-bottom:6px}.eyebrow{font-size:10px;letter-spacing:1.7px;font-weight:650;color:#7d9286;margin-bottom:13px}.muted{color:var(--muted)}.error{color:var(--red);font-size:13px;margin-top:12px}.login-wrap{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}.login-card{max-width:470px;width:100%;margin:auto;padding:60px 35px}.login-card>.brand{margin-bottom:76px}.login-card h1{font-size:42px}.login-card form{margin-top:30px}.login-footer{color:#8e9b95;font-size:11px;margin-top:50px}.login-art{background:#e0eadd;padding:60px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}.art-top,.art-bottom{font-size:11px;letter-spacing:1.5px;color:#65836c}.art-ticket{position:relative;background:#f8faf3;padding:45px;border-radius:3px;box-shadow:0 20px 40px #39503d0d;transform:rotate(-3deg);max-width:480px;margin:40px auto}.art-ticket h2{font:48px/1.13 Georgia,serif;margin:30px 0}.pill{font-size:10px;border:1px solid #bfceb9;border-radius:30px;padding:7px 12px}.art-line{border-top:1px dashed #b4c6ad;margin:40px -45px 25px}.art-ticket p{font-size:12px;margin-right:30px}.art-stamp{position:absolute;right:20px;bottom:23px;font-size:28px;color:#719163}.art-bottom{letter-spacing:0;font-size:12px}aside{width:235px;position:fixed;inset:0 auto 0 0;background:#fafbf8;border-right:1px solid var(--line);padding:32px 20px;display:flex;flex-direction:column}aside .brand{margin:0 10px}.workspace-name{display:flex;align-items:center;gap:10px;margin:38px 4px 30px;padding:13px 8px;border:1px solid var(--line);border-radius:8px;font-size:12px;font-weight:500}.workspace-name small{font-size:10px;margin:0}.avatar{display:grid;place-items:center;flex-shrink:0;background:#e5ebde;width:31px;height:31px;border-radius:7px;color:#526d50;font-size:12px;font-weight:600}.avatar.small{width:28px;height:28px;border-radius:50%}.nav-label{font-size:9px;color:#97a59c;letter-spacing:1.5px;margin:0 15px 10px}nav button{display:flex;align-items:center;gap:12px;width:100%;text-align:left;background:transparent;color:#77847d;padding:12px 15px;margin-bottom:5px;font-size:13px}nav button span{font-size:18px;line-height:1}nav button.active{background:#e7eee3;color:var(--green);font-weight:600}nav button b{font-size:10px;margin-left:auto;background:#d5e2cf;padding:1px 7px;border-radius:4px}nav button:hover{background:#edf2e9}.sidebar-bottom{margin-top:auto;padding:20px 10px 0}.privacy-note{font-size:11px;color:#5d7666}.privacy-note p{font-size:10px;line-height:1.6;margin:8px 0 15px}.small-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#86a477;margin-right:5px}main{margin-left:235px}header{height:75px;background:#fbfcf9;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 40px;font-size:11px}.breadcrumb{color:#8e9a94}.slash{color:#c2cac3;margin:0 15px}.header-right{display:flex;align-items:center;gap:22px}.connection{font-size:10px;color:#96753e;background:#f6efdf;border:1px solid #ede4cf;border-radius:20px;padding:5px 11px}.connection.connected{color:#447c57;background:#e9f2e4;border-color:#dce9d4}.page{padding:38px 40px 50px;max-width:1600px;margin:auto}.page-heading{margin-bottom:28px}.heading-row{display:flex;justify-content:space-between;gap:20px;align-items:center}.page-heading p{font-size:13px;margin-bottom:0}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:25px}.stats article{padding:21px 23px;background:#fff;border:1px solid var(--line);border-radius:9px}.stats article>span{font-size:11px;color:#728478}.stats strong{display:block;font-size:34px;line-height:1.4;font-weight:500;letter-spacing:-1px;margin-top:10px}.stats small{font-size:10px;margin-top:5px;color:#98a499}.banner{display:flex;align-items:center;gap:18px;background:#eaf0e3;border:1px solid #dce5d5;border-radius:8px;padding:18px 22px;margin-bottom:24px}.banner strong{font-size:12px;font-weight:600}.banner p{font-size:11px;margin:3px 0 0}.banner>.secondary{margin-left:auto;font-size:11px}.banner-icon{border:1px solid #c9d6bf;padding:6px 12px;border-radius:8px;font-size:22px;color:#637957}.warning{background:#faf0df;color:#956c32;display:block;font-size:12px}.panel{background:#fff;border:1px solid var(--line);border-radius:9px;overflow:hidden}.toolbar{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:17px 22px;border-bottom:1px solid var(--line)}.tabs{display:flex;gap:3px;flex-wrap:wrap}.tabs button{font-size:11px;background:transparent;color:#819087;padding:8px 11px}.tabs button.active{background:#eff3ec;color:var(--green);font-weight:600}.search{max-width:205px;padding:9px 12px;font-size:11px;background:#fbfcfa}.table-scroll{overflow:auto}table{border-collapse:collapse;width:100%;text-align:left;white-space:nowrap}th{font-size:9px;font-weight:500;letter-spacing:.8px;color:#8c9b90;padding:15px 22px;background:#fcfdfa}td{padding:19px 22px;border-top:1px solid #eff2ed;font-size:12px}tbody tr{cursor:pointer}tbody tr:hover{background:#fbfcf8}.ticket-title{max-width:320px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;font-weight:500}.ticket-number{font-size:10px;color:#8a9a8f;margin-bottom:5px}.contact-phone{font-size:10px;color:#92a095;margin-top:4px}.badge{display:inline-block;border-radius:30px;padding:4px 9px;font-size:10px;background:#eff1ee;color:#7c887b}.badge.open{background:#f4eedb;color:#967c35}.badge.in_progress{background:#eaf0f7;color:#597a97}.badge.resolved,.badge.active{background:#e9f2e4;color:#51815d}.badge.cancelled{background:#f6eae5;color:#a87862}.empty{text-align:center;padding:60px 20px 70px}.empty-symbol{width:55px;height:55px;display:grid;place-items:center;background:#f0f4ec;border:1px solid #e7eddf;border-radius:15px;margin:0 auto 20px;font-size:25px;color:#93a684}.empty h2{font-size:18px}.empty p{font-size:12px;line-height:1.8}.empty button{margin-top:12px;font-size:11px}.pagination{border-top:1px solid var(--line);padding:12px 22px;display:flex;justify-content:space-between;align-items:center;color:#95a093;font-size:10px}.pagination button{font-size:10px}.pagination>div{display:flex;align-items:center;gap:15px}.footnote{font-size:10px;margin:18px 0;color:#97a397}.two-column{display:grid;grid-template-columns:340px 1fr;gap:24px;align-items:start}.form-panel{padding:28px}.form-panel>p{font-size:12px}.form-panel h2{margin-bottom:8px}.form-panel small{font-size:10px;line-height:1.6}.form-panel input{font-size:12px}.panel-title{display:flex;align-items:center;justify-content:space-between;padding:23px 25px;border-bottom:1px solid var(--line)}.panel-title h2{font-size:16px;margin:0}.panel-title>span{font-size:11px}.contact-row{padding:20px 25px;display:flex;align-items:center;gap:14px;border-bottom:1px solid #edf1e9}.contact-row:last-child{border:0}.contact-row .contact-info{flex:1}.contact-row strong{font-size:13px;font-weight:500}.contact-row button{font-size:11px}.settings-grid{grid-template-columns:minmax(350px,1fr) minmax(350px,1fr)}.settings-grid>div>.panel{margin-bottom:24px}.step-tag{display:inline-block;font-size:9px;letter-spacing:1px;color:#749065;margin-bottom:16px}.copy-field{display:flex;gap:8px}.copy-field input{min-width:0;font-family:monospace;font-size:11px;background:#f8faf6}.copy-field button{font-size:11px}.connection-note{font-size:10px;margin-top:20px;margin-bottom:0}.toggle-row{display:flex;gap:12px;align-items:center;background:#f6f8f2;border:1px solid #e6ecdf;padding:15px;border-radius:8px}.toggle-row input{width:18px;height:18px;accent-color:var(--green)}.toggle-row small{margin:3px 0 0;font-weight:400}.how-it-works ol{padding-left:20px;margin-bottom:24px}.how-it-works li{padding-left:6px;margin:18px 0;font-size:12px;color:#6e8760}.how-it-works li strong{color:var(--ink);font-weight:500}.how-it-works li p{margin:5px 0;font-size:11px}.note{padding:13px;background:#f6f7f1;border-radius:6px;font-size:11px;color:#859076}#token-state,#secret-state{font-size:10px;color:#628957;font-weight:400;margin-left:6px}dialog{border:1px solid var(--line);border-radius:14px;width:620px;max-width:95vw;padding:30px;color:var(--ink);max-height:90vh;overflow:auto;box-shadow:0 30px 100px #173b3920}dialog::backdrop{background:#17332a65;backdrop-filter:blur(3px)}.dialog-top{display:flex;align-items:center;justify-content:space-between}.close{background:#f1f5ed;font-size:24px;color:#819079;width:32px;height:32px;line-height:1}.description{white-space:pre-wrap;overflow-wrap:anywhere;background:#f7f9f4;border:1px solid var(--line);border-radius:8px;padding:20px;font-size:13px;line-height:1.8}.attachment-link{display:flex;justify-content:space-between;gap:15px;padding:13px 15px;border:1px solid var(--line);border-radius:6px;text-decoration:none;color:var(--green);font-size:12px;margin-bottom:8px;overflow-wrap:anywhere}.attachment-link span{color:var(--muted);white-space:nowrap}dialog form small{font-size:10px;text-align:center;margin-top:12px}#toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);background:#244b3f;color:#fff;border-radius:8px;padding:13px 23px;box-shadow:0 8px 20px #19352a20;font-size:12px;z-index:100}#toast.error{background:#9d4538}
@media(min-width:1600px){.page{padding-top:50px}.empty{padding:90px 20px}}@media(max-width:1150px){aside{width:200px;padding:28px 13px}main{margin-left:200px}.page{padding:30px 24px}header{padding:0 24px}.stats{gap:10px}.stats article{padding:18px}.toolbar{flex-wrap:wrap}.two-column,.settings-grid{grid-template-columns:1fr}.settings-grid{max-width:700px}.two-column>.form-panel{max-width:none}.banner{flex-wrap:wrap}.banner>.secondary{margin-left:0}.login-art{padding:35px}.art-ticket h2{font-size:38px}}@media(max-width:720px){.login-wrap{grid-template-columns:1fr}.login-art{display:none}.login-card{padding:40px 30px}.login-card>.brand{margin-bottom:50px}aside{position:static;width:100%;padding:16px;border-bottom:1px solid var(--line);border-right:0}aside .brand{font-size:18px}.workspace-name,.nav-label,.sidebar-bottom{display:none}nav{display:flex;margin-top:18px;gap:5px}nav button{width:auto;flex:1;justify-content:center;font-size:11px;padding:9px 6px;margin:0;gap:6px}nav button span{font-size:15px}nav button b{display:none}main{margin:0}header{height:56px;padding:0 20px}.page{padding:26px 18px}h1{font-size:30px}.stats{grid-template-columns:1fr 1fr}.stats article{padding:16px}.stats strong{font-size:29px}.stats small{font-size:9px}.banner{padding:16px;gap:10px}.banner-icon{display:none}.toolbar{padding:12px;gap:12px}.search{max-width:none}.tabs button{font-size:10px;padding:7px 8px}.empty{padding:40px 15px}.form-panel{padding:22px}.contact-row{padding:16px;gap:9px}.contact-row .avatar{display:none}.contact-row button{padding:8px}.header-right{gap:12px}.footnote{line-height:1.8}}

.badge.sales{background:#e8ecf8;color:#4b5aa6}
.badge.portal_issue,.badge.application,.badge.documents,.badge.payment{background:#f7e6e2;color:#a0473a}
.badge.otp,.badge.login{background:#fbeedc;color:#a56a1a}
.badge.nafath,.badge.registration{background:#ece6f7;color:#6a4ba0}
.badge.other{background:#eff1ee;color:#7c887b}
.badge.general{background:#eff1ee;color:#7c887b}
.badge.priority-high{background:#fbeedc;color:#a56a1a}
.badge.priority-urgent{background:var(--red);color:#fff}
.badge.priority-low{background:#eef1f0;color:#8a9490}
.tag-row{display:flex;gap:6px;flex-wrap:wrap;margin:6px 0 14px}
.description.summary{background:var(--mint);border-color:#cfe0d2}
.thread{display:flex;flex-direction:column;gap:8px;max-height:320px;overflow:auto;padding:12px;background:var(--cream);border:1px solid var(--line);border-radius:10px;margin-bottom:12px}
.thread:empty::after{content:"No messages yet.";color:var(--muted);font-size:12px}
.msg{max-width:82%;padding:8px 12px;border-radius:12px;font-size:13px;line-height:1.45;white-space:pre-wrap;word-break:break-word;background:var(--white);border:1px solid var(--line);align-self:flex-start}
.msg.out{align-self:flex-end;background:var(--mint);border-color:#cfe0d2}
.msg.admin{background:#e8ecf8;border-color:#d3d9ef}
.msg small{display:block;margin-top:4px;font-size:10px;color:var(--muted)}
.reply-row{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:8px}
.reply-row small{margin:0;text-align:left;flex:1}
#reply-form{margin-bottom:22px;padding-bottom:18px;border-bottom:1px solid var(--line)}
#reply-form textarea{width:100%}
.two-column.compact{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.ai-test{margin-top:18px;border-top:1px solid var(--line);padding-top:14px}
.ai-test pre{white-space:pre-wrap;font-size:12px;margin-top:10px}
#bulk-form textarea{width:100%;font-family:inherit}
code{background:var(--cream);padding:1px 5px;border-radius:4px;font-size:12px}
.ids{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}
.id-chip{display:flex;flex-direction:column;padding:8px 12px;border:1px solid var(--line);border-radius:10px;background:var(--cream);min-width:120px}
.id-chip span{font-size:10px;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}
.id-chip strong{font-size:13px}
.id-chip.missing strong{color:var(--red);font-weight:500}
.two-column.compact.three{grid-template-columns:1fr 1fr 1fr}
@media(max-width:720px){.two-column.compact.three{grid-template-columns:1fr}}